Shipping policy

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Shipping Policy

Effective Date: February 10, 2026

Processing Time

All orders are carefully processed and prepared for shipment within 5-7 business days for in-stock items. Processing time begins after payment confirmation and does not include shipping transit time.

Please Note:

Custom or personalized items may require additional processing time
Orders placed on weekends or holidays will be processed on the next business day
You will receive a shipping confirmation email with tracking information once your order ships

Shipping Methods & Carriers

We partner with UPS to ensure reliable and secure delivery of your orders.

Available Shipping Options:

Local Delivery

Available for customers in the Davenport, IA area and surrounding communities
Delivery timeframe: 1-3 business days after processing
Local delivery fees may apply based on distance

Nationwide Shipping

We ship to all 50 United States
Standard shipping via UPS Ground: 3-7 business days (after processing)
Expedited shipping options available at checkout:
- UPS 2nd Day Air
- UPS Next Day Air

Shipping Costs

Shipping costs are calculated at checkout based on:

Package weight and dimensions
Delivery destination
Selected shipping method

Free shipping promotions may be available for qualifying orders—check our homepage for current offers.

Order Tracking

Once your order ships, you'll receive:

Email confirmation with UPS tracking number
Ability to track your package in real-time through UPS or your Slate Creek Laser account

Delivery Issues

If you experience any delivery issues, please contact us immediately at [your contact email/phone]. We'll work with UPS to resolve:

Lost packages
Damaged items
Delivery delays

Claims must be reported within 48 hours of delivery for damaged items.

International Shipping

At this time, we only ship within the United States. We do not offer international shipping.

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 24 hours of order placement.