Refund policy

I'll create a comprehensive Return Policy for Slate Creek Laser that clearly addresses your personalization/customization business model and the no-return policy after proof approval.

Return & Refund Policy

Effective Date: February 10, 2026

Our Commitment to Quality

At Slate Creek Laser, we take pride in creating high-quality personalized and customized products. We want you to be completely satisfied with your purchase.

Personalized & Customized Items

Important: Due to the custom nature of our products, all sales are final once proof approval is given.

The Proof Approval Process

Design Submission: After placing your order, you'll receive a digital proof of your personalized item
Review Period: You have the opportunity to review and request changes to the design
Approval: Once you approve the proof, production begins immediately
Final Sale: After proof approval, the order cannot be canceled, returned, or refunded

Please review your proof carefully before approval. Check for:

Correct spelling and punctuation
Accurate names, dates, or custom text
Proper design placement and sizing
Color selections

Non-Personalized Stock Items

For non-customized, stock items purchased from Slate Creek Laser:

Return Window: 30 days from delivery date

Conditions for Returns:

Item must be unused and in original condition
Original packaging must be intact
All tags and labels must be attached
Proof of purchase required

Return Process:

Contact us at [your email] within 30 days of delivery
Provide your order number and reason for return
Receive return authorization and shipping instructions
Ship item back using a trackable shipping method

Refund Policy

Approved Returns (Stock Items Only):

Refunds processed within 5-7 business days of receiving returned item
Original payment method will be credited
Shipping costs are non-refundable
Customer is responsible for return shipping costs unless item is defective

Personalized/Customized Items:

No refunds after proof approval
No refunds for customer errors in approved proofs

Damaged or Defective Items

We stand behind the quality of our work. If you receive a damaged or defective item:

What We Cover:

Manufacturing defects
Damage during shipping
Items that don't match the approved proof

Action Required:

Report issues within 48 hours of delivery
Provide photos of the damaged/defective item
Include your order number

Our Response:

We'll review your claim promptly
Approved claims will receive a replacement at no charge
We'll cover return shipping for defective items

Exceptions & Special Circumstances

We do NOT accept returns or offer refunds for:

Personalized items after proof approval
Items with customer-provided spelling or design errors that were approved
Change of mind on custom orders
Color variations due to monitor/screen differences (we provide color charts when applicable)
Items damaged due to improper use or care

Order Cancellations:

Stock items can be canceled before shipping
Custom orders can only be canceled before proof approval
Cancellation requests must be submitted in writing to [your email]

Exchanges

Stock Items: Exchanges available within 30 days for different size or color (subject to availability)

Custom Items: No exchanges after proof approval

Lost or Stolen Packages

Once UPS confirms delivery:

Slate Creek Laser is not responsible for lost or stolen packages
We recommend filing a claim with UPS or your local authorities
Consider requiring signature confirmation for high-value orders

Contact Us

Questions about returns or need to start a return?

Email: [your email]
Phone: [your phone number]
Business Hours: [your hours]

Please include your order number in all correspondence.

Tips for a Smooth Experience

✓ Review proofs carefully before approval
✓ Double-check spelling and all custom details
✓ Ask questions before approving if anything is unclear
✓ Inspect items immediately upon delivery
✓ Contact us promptly with any concerns